| Attendance policy: In-person and Online Courses |
In order for an attendee to receive a certificate of completion for any of our courses they must be in attendance for a minimum number of hours. Attendees are not permitted to miss more than 10% of the total hours for any given class. For example for a 40 hour class, a student can only miss 4 hours.
In addition to the attendance requirement there may be specific course requirements in order to successfully complete a course and receive a course certificate. These requirements, when applicable, will be covered during the first day of a course.
Attendees for online courses are required to be visible on camera and have a microphone during the entire training.
The final decision on whether or not a certificate of completion is issued rests with the instructor.
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| Cancellation policy: In-person and Online Courses |
In some instances classes may be cancelled due to low enrollment or an instructor emergency. Every effort will be made to give as much advanced notice of a class cancellation as possible.
- In the event Kent E. Boots & Associates cancels a class a full refund will be issued.
In rare situations a class may be cancelled due to circumstances outside of our control including but not limited to, a natural disaster, pandemic, hosting agency/facility withdrawal, etc.
- In the event a class is cancelled due to circumstances outside of our control a full refund will be issued if the payment was made by check. If the payment was made by credit card a full refund will be issued less PayPal fees current at the time of the transaction.
Under no circumstances will Kent E. Boots & Associates be responsible for any travel expenses, non-refundable or otherwise, incurred as a result of a course being cancelled regardless of the reason.
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| Refund policy: In-person Courses |
Substitutions can be made at any time up to the class start date, but a new registration form may be required.
The amount of a refund is based on whether or not the registration is closed for a class, at the time the request for the refund is received and the time from the refund request to the class date.
Full refunds (less a $50 processing fee) are available for paid registrations cancelled more than 30 days prior to the start of the class.
A refund of 50% of the tuition amount will be made for requests received between 30 and 14 days before the class start date.
Under NO Circumstances will a refund be given if the request is made within 14 days before the class start date unless the class is cancelled due to unforeseen acts of nature.
Once a class is marked "registration is closed" as indicated on the current schedule for that class, refunds are limited to 50% of the tuition paid regardless of the number of days prior to the start of the class.
ALL refunds, regardless of payment method, will be paid by check and sent via US Mail.
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| Refund policy: Online Courses |
Substitutions can be made at any time up to the class start date, but a new registration form may be required.
Refunds are only available if the cancellation is made at least seven days prior to the class start date, and are subject to a $15 processing fee regardless of payment method.
Under NO Circumstances will a refund be given if the request is made within seven days of the class start date unless the class is cancelled as indicated above.
ALL refunds, regardless of payment method, will be paid by check and sent via US Mail.
At the discretion of KEBA, you may have the option of appying the tuition towards the next scheduled online course offering.
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| Registration: In-person and Online Courses |
Registration for our courses must be done by completing an online registration form regardless of your payment method.
One form must be completed for each student, but payment can be combined.
Due to the limited seating in our in-person classes, we must receive full payment, or a copy of your Government purchase order to guarantee your seat in our course. Full payment must be received no later than 14 days prior to the first day of the class.
Make checks payable to: Kent E. Boots & Associates
VISA, Mastercard, Discover, and American Express cards are accepted online only, using our secure merchant server, PayPal. Currently we are not able to accept credit card numbers via fax, e-mail or phone.
Some of our courses have a prerequisite in order to be able to attend. If it is determined the student does not meet the prerequisites for a specific course they will not be allowed to attend. A subsitution may be made for a student who does meet the requirements. Otherwise the individual will not be allowed to attend the training and a refund will be given in accordance with our refund policy listed above.
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